Policies & Procedures

At Sprink Speaks Therapy Solutions, our goal is to provide consistent, high-quality speech and language services while maintaining clear expectations for families and partners. The following policies are designed to support effective service delivery and mutual respect of time and resources.

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1. Scheduling & Attendance

Consistent attendance is essential for progress in speech therapy.

• Sessions are scheduled in advance and reserved specifically for your child

• Clients are expected to attend all scheduled sessions on time

• Repeated cancellations or missed sessions may result in schedule adjustments or discontinuation of services

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2. Cancellation & Rescheduling Policy

We understand that unexpected situations arise.

• A minimum of 24 hours’ notice is required to cancel or reschedule a session

• Cancellations made with less than 24 hours’ notice may result in:

  • Loss of the session

We will make reasonable efforts to reschedule sessions when proper notice is provided.

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3. Late Arrival Policy

• Clients arriving late will receive the remaining portion of their scheduled session only

• Sessions will end at the originally scheduled time to avoid disruption to other clients

• Full session fees still apply for late arrivals

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4. No-Show Policy

• A no-show is defined as missing a session without prior notice

• No-shows are non-refundable and non-transferable

• Repeated no-shows may result in removal from the schedule or requirement of prepayment for future sessions

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5. Payment Policy

• Payment is due prior to or at the time of service, unless otherwise agreed

• Accepted payment methods: [Insert methods—e.g., card, online payment, etc.]

• Outstanding balances may result in suspension of services

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6. Refund Policy

• All services are non-refundable once rendered, including therapy sessions, evaluations, and consultations

• No refunds are issued for missed sessions or partially used services

• Refunds or credits may be considered only in extenuating circumstances, at the discretion of Sprink Speaks Therapy Solutions

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7. Subscription Services (If Applicable)

For clients enrolled in subscription-based services:

• Subscriptions are billed on a recurring basis

• Services included in the subscription must be used within the billing period

• No refunds for unused or partially used sessions

• Cancellation requires 7 days notice before the next billing cycle

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8. Session Packages (If Applicable)

• Packages are non-refundable once any session is used

• Unused sessions may expire after [insert timeframe, e.g., 60–90 days]

• Packages are non-transferable unless otherwise approved

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9. Communication Policy

• Communication is available via email, phone, or approved messaging platforms

• Response times are typically within 24–48 business hours

• Urgent matters should be clearly indicated

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10. Client Participation & Responsibilities

To support your child’s success:

• Caregivers may be asked to participate in sessions or implement strategies at home

• Consistent follow-through with recommended activities is strongly encouraged

• Providing accurate and updated information about your child is essential

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11. Illness Policy

To maintain a healthy environment:

• Please cancel sessions if your child is experiencing:

  • Fever

  • Contagious illness

  • Vomiting or severe symptoms

• Sessions canceled due to illness with proper notice may be rescheduled

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12. Confidentiality & Data Protection

All client information is handled with strict confidentiality in accordance with professional standards. Please refer to our Privacy Policy and Client Data Protection Statement for full details.

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13. Right to Modify Services

Sprink Speaks Therapy Solutions reserves the right to:

• Adjust schedules as needed

• Modify service delivery methods (in-person, virtual, etc.)

• Discontinue services if policies are not followed

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14. Agreement to Policies

By booking services with Sprink Speaks Therapy Solutions, you acknowledge and agree to abide by these policies and procedures.

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15. Contact Information

Sprink Speaks Therapy Solutions
Email: sprinkspeakstherapy@gmail.com
Phone: 803-747-0663
Location: Cope, SC