Refund Policy

Effective Date: April 28, 2026

At Sprink Speaks Therapy Solutions, we are committed to providing high-quality, personalized speech and language services. Due to the nature of our services, we have established the following refund policy.

Service-Based Policy

All services provided—including evaluations, therapy sessions, parent coaching, and consultations—are non-refundable once the service has been delivered.

Cancellations & Rescheduling

We understand that schedules can change. Please review our policy:

24-hour notice required to cancel or reschedule a session
Cancellations made with less than 24 hours’ notice may result in:
- A forfeited session, or
- A cancellation fee (if applicable)

We will make reasonable efforts to reschedule sessions when proper notice is given.

Subscription Services

For clients enrolled in subscription-based services:

Subscriptions are billed on a recurring basis (monthly)
No refunds are issued for partially used billing periods
Clients may cancel their subscription with 7 days notice prior to the next billing cycle
Services will remain active until the end of the current billing period
1 makeup session is offered monthly. After that, session is forfeited

Missed Appointments (No-Shows)

For clients enrolled in subscription-based services:

Subscriptions are billed on a recurring basis (monthly)
No refunds are issued for partially used billing periods
Clients may cancel their subscription with 7 days notice prior to the next billing cycle
Services will remain active until the end of the current billing period
1 makeup session is offered monthly. After that, session is forfeited

Packages

Packages are non-refundable once any session has been used
Unused sessions may expire after 30 unless otherwise stated

Exceptional Circumstances

We understand that emergencies happen. Refunds or credits may be considered on a case-by-case basis for:

Medical emergencies
Family emergencies
Other extenuating circumstances

Approval is at the sole discretion of Sprink Speaks Therapy Solutions.

Dissatisfaction with Services

If you are not satisfied with your experience, we encourage you to contact us. We are committed to working with families to:

Address concerns
Adjust service plans
Provide appropriate support

Refunds are not guaranteed but client satisfaction is a priority.

Contact Us

For questions about this policy or to request a cancellation:

Sprink Speaks Therapy Solutions
Email: sprinkspeakstherapy@gmail.com
Phone: 803-747-0663